Honest answers
to the obvious questions.

Yes. Daro Home Ltd is registered with Companies House in Scotland as SC889546, with a registered office in Livingston. We hold business banking with Tide, payment processing with GoCardless and Stripe, and email through Google Workspace. Public registry: Companies House.

Two protections in your favour, regardless of anything.

First, your payments are covered by the Direct Debit Guarantee — a UK-wide bank protection that means any money taken in error is refunded immediately by your bank, no questions asked.

Second, there's no contract. You can cancel at any time with no notice and no fee. You're never paying for something you can't use.

Daro Home Ltd is a Scottish limited company (SC889546) with full insurance, business banking, and a financial structure built around monthly subscriptions and a small, dedicated team. We're built to operate at small scale sustainably — which is precisely the model that lets us promise £29-locked-for-life to our first 50 households.

Every visit produces two photographs: bin at the kerb (with timestamp and geo-tag), bin back at the property (same). You see both within minutes of each step. If a visit doesn't happen, there's no photo — and you'll know immediately.

If we miss a collection, we reattempt the next working day at no charge. Your call.

Yes. Public liability insurance covers any damage to property during a visit. Employer's liability covers our team. If we damage a bin, a fence, or anything else, our insurer handles it — not you.

If our operative can't reach the bin (gate locked, dog out, path blocked), they phone you. If you don't answer, they flag the issue in our system, notify you immediately, and reattempt the next working day at no extra charge. You don't pay for missed visits.

We sync with your council's published calendar — including holiday rotations, strike days, and weather-related changes. You won't need to tell us. If anything ever slips through (it happens), email us and we'll fix it immediately.

Essentials includes up to two bins per household. Extra bins (e.g. brown garden, food caddy, glass) are £6 per bin per month. Add them at signup or any time afterwards — they're handled the same way.

A separate, dedicated garden-waste tier with seasonal pricing is in development for later 2026.

Yes. Each visit sends a notification with the photo. You can also see your full history (every photo, every timestamp) in your customer dashboard, available at signup.

Email us. hello@getdaro.co.uk reaches the company directly. We'll resolve the specific issue and, if appropriate, credit your account.

And you can cancel anytime. No contract, no notice period. If we're not earning your monthly £29 / £39 / £69, we don't deserve it.

Yes. Bin day doesn't stop for rain. We work in standard British conditions — rain, wind, light snow. If a collection is cancelled by the council due to extreme weather, we wait for the council's rescheduled date and serve then.

In genuinely dangerous conditions (severe storm warnings, deep snow making walking unsafe), we'd delay by 24 hours. You'd be notified.

Three minutes. Postcode, name, address, bin location instructions, Direct Debit mandate. Done.

On your next scheduled council collection day, provided you've signed up at least 48 hours before. We use that window to confirm your address, sync your council's calendar, and route you into our operative's schedule.

Yes. Useful for elderly relatives, holiday-let owners, or letting agents. The account-holder name on Direct Debit must be the payer, but the contact and notifications can be sent to anyone (children managing parents' service, agencies managing tenants').

Email us or use your customer dashboard. Address changes within our coverage area take effect from your next collection. Adding or removing extra bins is billed pro-rata from the next billing month.

If you're moving within our coverage area, your subscription (and Founder rate, if you have one) moves with you. If you're moving outside our area, you can cancel any time — and we'll let you know if we ever expand to your new postcode.

Direct Debit (preferred) via GoCardless, or credit/debit card via Stripe. Both protected, both secure.

We don't accept cash, cheque, or bank transfer — Direct Debit is simpler for everyone.

On the same day each month, based on your signup date. First month is billed on signup; subsequent months on the matching date. You'll see "DARO HOME SERVICES" on your bank statement.

We email you immediately. You have 7 days to update your payment details before service is paused. Service resumes within 24 hours of payment being made good. No late fees, no penalties.

Yes — email us with your preferred billing day. Useful if it doesn't align with when you get paid.

The minimum we need to provide the service: name, address, email, phone, payment details, your bin specifications and access instructions, and the photographs of each visit.

We don't sell data. We don't share it with third parties beyond the providers we use to run the service (Stripe/GoCardless for payments, Supabase for storage, Resend for email). All are GDPR-compliant.

Photos are retained for 12 months from the date of the visit, then automatically deleted. The photo is yours — you can request a copy of all photos relating to your account at any time, or ask us to delete them sooner.

Yes. Email us and we'll close your account immediately. We retain your billing records for 6 years (a legal requirement for UK businesses), but everything else — photos, address, contact details — is deleted within 30 days of cancellation.

You. Our operatives during the visit. Daro support staff if you raise an issue. Nobody else. Photos are stored encrypted, accessed via authenticated systems only.